09 det's Privacy Policy

Introduction

09 det is an online gaming and betting platform operated for Bangladeshi users. We treat the protection of personal information of everyone who registers and uses our platform as our highest priority. This privacy policy tells you what information 09 det collects, why it collects it, how it is used, and what your rights are.

This privacy policy, alongside our Terms and Conditions, forms an integral part of using our platform. By registering on the site or continuing to use it, you agree to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our platform.

In this document, "we", "our" or "09 det" refers to the organisation that operates this platform, and "you" or "user" refers to any visitor — registered or unregistered — on our site.

1. Information Collection — What We Collect

1.1 Information Provided Directly at Registration

When you open an account at 09 det, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport details for identity verification
• Preferred deposit and withdrawal method details (such as bKash, Nagad, Rocket or Upay number)

1.2 Automatically Collected Information

When you browse our website or use the mobile app, certain technical information is collected automatically:

• IP address and device type
• Browser name, version and operating system
• Cookie and session data
• Login time, session duration and activity history on the platform
• Betting and gaming history, and records of deposit and withdrawal transactions

1.3 Information Received from Third Parties

For payment processing, identity verification or fraud prevention, we may also receive certain information from trusted third-party services. Such information is used solely to ensure the security of your account and transactions.

2. Purpose of Using Information

09 det uses your information only for the following legitimate purposes:

2.1 Account Management

Information is used to create, maintain and secure your account. This includes verifying your identity, assisting with password recovery and detecting unusual account activity.

2.2 Transaction Processing

Information is used to complete your deposit and withdrawal requests, to apply and issue bonuses and rewards where applicable, and to keep a record of transaction history.

2.3 Customer Support

Our 24/7 live chat and email support team uses necessary information to resolve your issues. Effective assistance is not possible without this information.

2.4 Responsible Gaming

We aim to ensure responsible gaming by monitoring your gaming behaviour. In accordance with our Responsible Gaming Policy, if any user's gaming habits appear concerning, we may take the necessary steps.

2.5 Fraud and Security Management

Information is analysed to detect fraudulent activity, manage multiple accounts and maintain the overall security of the platform.

2.6 Service Improvement

We improve the functionality and experience of our platform by analysing aggregate user behaviour. Information used for this purpose is generally processed in aggregated and anonymised form.

3. Information Protection and Security

09 det applies industry-standard technical and organisational measures to secure your information.

3.1 Encryption

Our site uses SSL (Secure Socket Layer) technology, which means all information transmitted between your browser and our servers remains encrypted. Your password is never stored in plain readable form — it is converted using a strong cryptographic hashing method.

3.2 Access Control

Only those staff members who require access to your personal information for their work are permitted to access it. All staff are bound by strict confidentiality agreements.

3.3 Regular Security Reviews

Our systems undergo regular security testing. Any potential vulnerabilities identified are resolved promptly. That said, no platform can guarantee complete security, and users should also maintain their own precautions.

3.4 Payment Information Protection

Payment information provided during transactions via bKash, Nagad, Rocket or Upay is processed through the respective payment gateway's own security procedures. 09 det does not store the complete raw data of this information.

4. Sharing Information with Third Parties

09 det does not sell your personal information to any third party for commercial purposes. However, limited information may be shared with specific parties in the following circumstances:

4.1 Payment Service Providers

Information necessary to complete your transactions is shared with our payment partners. All such parties operate under their own privacy policies.

4.2 Identity Verification Services

Necessary information may be sent to trusted KYC (Know Your Customer) service providers when account verification is required. These parties are bound by strict data protection regulations.

4.3 Gaming Software Providers

Required session information during gameplay from Evolution, Pragmatic Play Live or other game studios may be transmitted to the relevant provider's servers. This information is used solely for operating the game.

4.4 Legal Obligations

We may be legally required to provide relevant information in response to a court order or a lawful request from a competent authority.

5. Cookie Policy

Our platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, performing security checks and remembering items added to your cart. Disabling them will prevent the site from working properly.

5.2 Analytics Cookies

These cookies help us understand how users are using the site. The information collected is aggregated and anonymised, and is used to improve the site's functionality.

5.3 Cookie Controls

You can delete or disable cookies from your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

6. Data Retention Period

We retain your information only for as long as necessary. As a general guideline:

• Information for active accounts is retained for as long as the account remains open.
• Transaction records are kept for a defined period after account closure for financial and legal purposes.
• Information for inactive accounts is reviewed regularly and deleted when no longer needed.
• Information relevant to ongoing legal disputes is retained until the dispute is resolved.

7. Your Rights

As a registered user of 09 det, you have the following rights:

7.1 Right to Know

You may contact us to find out what information we hold about you. We will provide this information as quickly and transparently as possible.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. Some information can be changed directly from your profile settings.

7.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained to fulfil legal obligations or in the case of ongoing disputes.

7.4 Right to Object to Processing

You may opt out of marketing communications at any time. This can be done through your account settings or directly through our support team.

8. Protection of Minors

09 det is operated for individuals aged 21 or older only. We do not knowingly collect information from minors. Age is verified at the time of registration, and if any user is found to be in violation of the age limit, their account is closed immediately.

If you believe a minor has opened an account on our platform, please contact our support team without delay.

9. Policy Changes

09 det reserves the right to update this privacy policy as needed. For significant changes, we will notify you via your registered email or through a platform notification. The updated policy will take effect from the date of publication.

To learn more about our services, visit our About Us page, which contains information about 09 det's overall operations and approach. Any changes to the policy will be reflected on this page and the "Last Updated" date at the top of the page will change accordingly.

10. Contact Us

If you have any questions, concerns or information-related requests regarding this privacy policy, please contact us. Our support team is available in both Bengali and English, 7 days a week, 24 hours a day.